Recently, I was talking about digital mail with a woman who runs compliance for a large financial institution. I was talking about the increased responsiveness, decreased cost and added controls of digital mail when she said, “Trust me. I get it. Physical mail is the wild west of compliance.” Until then, I hadn’t really thought about physical mail and compliance in such stark terms, but now – Trust me. I get it too.
Every form of digital communication pretty much automatically leaves fingerprints and bread crumbs everywhere it goes. Even if you didn’t have a dedicated system for compliance communication, it wouldn’t take much work to search your archives and figure out pretty much everywhere a document has been, who’s seen it and what they’ve done with it.
Physical mail is a completely different story. Tracking is the exception, not the rule. It takes a well-defined process, a well-trained workforce, and a lot of time and labor to get any semblance of control…and no matter what you do, the process is subject to a multitude of errors. Lost mail, improper routing, bad or inconsistent judgement – these are just a few of the non-malicious errors that could happen.
Digitizing mail at the point of receipt eliminates many of these problems. Combining digitized mail with process automation can take you to places that you might have only imagined. A complete automated audit trail of every action taken by every person, automated KPI and SLA metrics, rules-based routing and distributed processing. All while improving your responsiveness and lowering your cost.
At the end of my discussion with the woman who runs compliance, we discovered there’s one more big benefit to digitizing your compliance mail. She told me, “When the auditors come in and ask us for records about specific pieces of mail going back 12 or more months, it can take us weeks of effort to dig it all out.” With our digital mail system, it would take less than 30 seconds!
The benefits of digital mail aren’t limited to compliance mail. Mail is pretty much universal. It goes to almost every corner of every business – and everywhere it goes, it’s slow to move, expensive to process, and difficult to track. Most of your communication has already gone digital but there are still more than 25 billion pieces of B2B physical mail every year. Isn’t it time you cut off the “long tail” of physical mail and relegated it to the past – like the Pony Express and the Wild West?
Eco-Mail is a secure, scalable, Digital Post Office system that transforms incoming physical mail into powerful digital assets – at their point of entry to your business. We enable clients to streamline their operations, increase response times, improve their controls and compliance – and, by the way, save a huge amount of money. We’re already helping one of America’s three largest banks. We love to talk about digital mail, so email me direct if you like at [email protected]